Frequently Asked Questions
This Luka Journey FAQ covers common questions about family billing, child records, exports, support, and account access for parents and caregivers in South Africa.
Family accounts and child profiles
How do I switch between children? Open the child picker in the Luka Journey app and choose the child profile you want to work in. Billing and export options follow the selected child family workspace.
Can I manage family members in the app? Luka Journey currently focuses on child switching plus child add and edit flows after onboarding. Broader family member management is still handled through support.
Billing and plans
What is included on the free plan? The free family plan supports one active child profile and the core tracking experience for growth records, immunisations, visits, documents, and reminders.
What does the paid family plan unlock? The paid monthly family plan supports up to five active children in the same family workspace and enables child history exports.
Who can manage billing? Only the family owner can start checkout, manage the subscription, or cancel it. Other caregivers can still view current plan information inside the app.
Exports and child records
How do child record exports work? When export is available for the selected family, Luka Journey prepares a secure export package for the selected child and emails a time-limited download link to the account email address.
What is included in the export? Exports include child profile details, visits, growth records, immunisations, development records, milestones, provider details, and document metadata.
Support and privacy
I need help with billing or access. Email [email protected] and include the email address linked to your Luka Journey account so the support team can help faster.
I have a privacy or data request. Email [email protected] for privacy, deletion, or data access support, or visit the data deletion page for account removal steps.