Delete Your Data

This page explains how parents and caregivers can request deletion of personal data connected to Luka Journey.

If you still have the app. Open the Luka Journey mobile app, go to Settings, and choose Delete Account Permanently. This is the fastest way to start deleting your account and related personal data.

If you cannot open the app. Email [email protected] and ask us to delete your data. Please include the email address or phone number linked to your account so we can find it and verify the request.

Please note. Luka Journey does not currently offer a website login for parents and caregivers, so account deletion is handled in the mobile app or by email support.

What happens next. When your account is deleted, we remove or anonymise personal data that is no longer needed to provide the service, subject to the limited reasons below.

What may be kept for longer. We may keep limited records when needed for legal compliance, fraud prevention, abuse prevention, security, or dispute handling.

Need help? If your request is complicated, or if you need help removing shared family information, contact [email protected] and we will guide you through the next step.